After 14 years with Incodia, it’s no wonder both colleagues and clients turn to Karen for her expertise when it comes to cards, carriers and payment programmes!

Based at our operations in Skelmersdale, Lancashire, Karen is a key member of our sales and marketing team.

Karen began by leading our customer service team – both supporting clients and helping her colleagues to deliver great customer care too.

Her outstanding support led to Karen’s promotion to her current role as Strategic Account Manager. Karen is the primary point of contact and account manager for a number of high-profile and long-standing clients in retail and payment cards. She provides everything they need from support to advice and ideas. Whatever they need, Karen ensures it’s supplied in full and on time.

“The best feeling comes from helping a client turn great ideas into something fresh and exciting! To see a client’s cards or card programme in stores, or in consumers’ purses and wallets, is very rewarding. It makes people want to shop!”

Helping retailers and brands is something close to Karen’s heart as she’s an avid shopper! Sadly, along with travelling and dining out, it’s not always been possible during the pandemic – which may explain her growing love of cooking!

Outside of work, Karen also enjoys health and fitness – often assisted by her two dogs Ralph and Betty who like nothing more than walking for miles. It also gives her a chance to indulge her interest in photography.